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SHIPPING

Shipping within the Philippines FREE shipping for orders Php2000 and up Php100 for orders below Php2000

RETURNS/EXCHANGES POLICY

Please keep in mind the following points when making a return or an exchange for your Europak Online Store purchases.

For returns and exchanges, customers will have two options. One is to surrender the items at a physical store of the item’s brand. Orders placed on Holidays, Fridays, Saturdays, and Sundays will be processed and picked up from our warehouse the following business day (e.g. Monday).

If no store is located nearby or if brand does not have a physical store, the second option is to contact our customer support to facilitate return via our courier who will return the items to us where we will perform product inspection. If deemed fit for replacement, we will replace the items and send back the new items free of shipping charges.

1. User has the option to return the defective/damaged purchased merchandise within seven (7) days on the following conditions: The item is in its original packaging. The item has no visible damage (apart from factory defects)

NOTE: All of the said items must be presented to any local EUROPAK Store together with its invoice and its original packaging. Please note that promotional and sale items are can no longer be exchanged or returned.

2. The original receipt or invoice SHOULD be presented when returning defective/damaged goods. A copy will be included in the package.

3. All returned items shall be subject to quality control and assessment to confirm its condition.

4. The following shall explain the refund process on each mode of payment: Credit Card

The EUROPAK Online Store does not capture payments unless the items are deemed available and the purchase is sure to push through. However, in cases where a refund is unavoidable, The EUROPAK Online Store will refund the amount to the account the customer used to pay for the purchase within 7 days of finalization of the order.

Bank Deposit

For instances where changes in the order is needed and refunding is unavoidable, the EUROPAK Online Store will deposit the amount to the customer’s bank account. The deposit will be made 1-3 business days upon finalizing the order.